Empowering Patients Through Transparency, Safety, and Mutual Respect
Patients' rights and duties
Legally Protected, Ethically Upheld
Rights of patients
The right to be treated with courtesy and respect.
The right to be treated with respect and dignity at all times.
The right to have patients’ cultural, psychological, spiritual, and personal values, beliefs, and preferences taken into account and respected.
The right to access medical information.
The right to privacy while receiving medical care.
The right to assurance that all personal and medical information, including the medical record, will be kept confidential.
The right to receive appropriate assessment and treatment for pain.
The right to make oral or written complaints or suggestions.
The right to be protected from verbal and non-verbal abuse during their visit or stay in the hospital.
The right to personal safety and security.
The right to receive the appropriate health care they need without discrimination based on age, sex, religion, marital status, disabilities, or needs.
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The right to receive healthcare based on their medical needs.
The right to receive emergency medical care and treatment easily and quickly.
The right to receive medical care by healthcare providers qualified with education, training, and/or experience.
The right to be informed about options and alternatives for care and treatment, and to adopt the choices and preferences of patients or their families regarding treatment and medical care.
The right to obtain information regarding prescribed medications, how to use them, and the expected side effects.
The right to obtain referral to other entities when there is a medical need.
Accredited Care You Can Trust
Your health deserves nothing less than global standards. We’re proud to certified by the Health Institutions Accreditation Council (HCAC) and ISO 9001/22000. Every team member—from surgeons to nutritionists—follows strict protocols to ensure safety, hygiene, and transparency at every step
Partnering for Safer, Smoother Care
Patient Duties:
To take into account the rights and privacy of other patients and hospital staff.
To provide complete and accurate information about their current complaints, medical history, any allergies to any medications, and all matters related to their health.
To report any change in their health or any feeling of lack of improvement.
Follow the treatment plan prescribed by his doctor.
Accept responsibility for refusing treatment or not following the treatment plan.
Keep appointments or cancel them in advance.
Take into account that some patients’ conditions may require more attention than his own and for this reason they will have priority.
Adhere to safety rules, including the no-smoking rule.
Protect hospital property from damage or theft.
Promptly pay any financial costs related to the healthcare he receives or any other medical services.
Complete the forms for surgical procedures or laboratory tests and the (leaving the hospital against medical advice) form if he insists on leaving.
