Empowering Patients Through Transparency, Safety, and Mutual Respect
Your Rights, Your Care
Legally Protected, Ethically Upheld
Your Rights – Defined & Enforced
1. Safety & Dignity
🛡️ Protection from Harm
- 24/7 security patrols and CCTV surveillance in all public areas (excluding patient rooms for privacy).
- All staff undergo annual anti-abuse training. Violations result in immediate disciplinary action under Jordanian Medical Council guidelines
🌍 Culturally Tailored Care
- All Meals are Halal
- Private prayer spaces
- Female-only care teams are available on request.
- Language interpreters (Arabic/English/French) provided free of charge for non-native speakers
📊 Pain Management Protocol
- Pain assessed every 2 hours post-surgery using the WHO’s 0-10 scale. Refractory pain triggers a specialist consultation within 30 minutes
2. Informed Decision-Making
💡 Treatment Transparency
- Pre-surgery consent forms include: Risks (≤1% complication rate for standard procedures), benefits, alternatives, and surgeon credentials
- Second opinions arranged within 24 hours (in-network) or 48 hours (out-of-network)
📑 Access to Records
- Digital medical records available within 72 hours of discharge. Requests for physical copies processed in 3 business days
⚕️ Qualified Practitioners
- All doctors hold Jordanian Medical Council licenses + minimum 5 years of specialty experience.
3. Fair & Confidential Care
🔒 Data Security
- EMR system encrypted to HIPAA standards. Breach reporting within 72 hours as per Jordan’s 2021 Cybersecurity Law
🚨 Emergency Priorities
- ER triage protocol: Life-threatening cases seen immediately (avg. 3.8-minute wait time in 2023). Non-urgent cases directed to clinics
Accredited Care You Can Trust
Your health deserves nothing less than global standards. We’re proud to certified by the Health Institutions Accreditation Council (HCAC) and ISO 9001/22000. Every team member—from surgeons to nutritionists—follows strict protocols to ensure safety, hygiene, and transparency at every step
Partnering for Safer, Smoother Care
Your Responsibilities – A Shared Commitment
1. Accurate Disclosure
- Report all supplements (e.g., herbs, vitamins) – 20% of medications interact negatively with natural remedies.
- Travel history (past 30 days) to monitor infectious disease risks
- Example: Did you take Panadol today? Even OTC drugs can affect anesthesia.
2. Respect & Compliance
- Noise Policy:
- Quiet hours: 10 PM – 7 AM.
- Phone calls restricted to lounges after 9 PM.
- Smoking Violations: 50 JD fine for on-campus tobacco/e-cigarette use.
⚠️ Consequences of Non-Compliance:
- Repeated missed appointments may incur a 25 JD fee and referral delays
- Leaving against medical advice voids insurance coverage for related complications
Resolve Concerns Quickly & Confidentially
Advocacy & Escalation Pathways
Step-by-Step Complaint Process
- Speak to Your Care Team: Resolve 85% of issues bedside.
- Visit Patient Relations (Ground Floor): Open weekdays 8 AM – 6 PM. Bilingual staff on duty.
- Ethics Committee Review: Escalate unresolved cases for a binding resolution within 5 business days
📞 Disputes Hotlines:
- +962 6489 0000 Ext 208
📞 Public Relations Department
- +962 6489 0000 Ext 603
